Customer Testimonials
Customer Service was really good when I went in to buy a car, I knew what I needed so there was really no shopping per say. I was treated well and Gage Corder was very helpful with showing me all of the gadgets on the car.
Service Manager Jai Walker was outstanding in customer support and service. My vehicle had a brake light safety issue and he ensured it was squared away. I had no idea he was the manager when he assisted me. It was obvious though, as I reflect, he was the leader of the team, by example. Jai we appreciate you and as new to Tuscaloosa we are all in for Tuscaloosa Ford as our go to service...and when the need arises sales.
I was assisted by Barry Whaley in the service department. Barry went out of his way to help me and answer questions about my vehicle. He was extremely knowledgable and very helpful. I would recommend Barry Whaley to anyone. This dealership is very fortunate to have Barry interacting with their customers. Barry is the reason that I love Tuscaloosa Ford!
We had a wonderful experience at Tuscaloosa Ford. Great sales! Great people! Would definitely recommend. Will be back for next car purchase! Wonderful people! Overall great experience!
I had the privilege to sell Tuscaloosa Ford a car and also buy an automobile. My whole experience was outstanding. My salesman was Ryan Gulledge. He was the nicest, most honest, and down to earth person I have ever dealt with! He worked extremely hard to satisfy my family. Best experience I have ever had buying a car! Proud to know there are still people like this in the world. Great Business!
Transparent pricing and excellent customer service. Will definitely purchase from them again, even if I have to travel a bit to get there. Lee was an excellent salesman and Dana was very helpful in the finance office.
I had a great experience starting with Chris then transitioning over to Lee, Jacob, & the F & I salesman. Sorry forgot his name. It was a seamless process from beginning to end. I was in & out in under 30 mins regarding signing final paperwork.
I just bought a 2017 F350 through Sales Associate Brian Nelson. I just wanted to say that it was great doing business with Mr. Nelson. He was very helpful and very professional every step of the way.....and the truck is doing great! Many thanks to Brian Nelson as well as to Ms. Dana Jones for helping me with the money part 🙂
Ryan Gulledge went over and beyond to make sure we found a vehicle we liked, could afford, and be financed for. He was very courteous, friendly, and did not pressure us into a sale. I got a low mileage, clean, dependable vehicle that was in my payment range. Dana is a awesome finance manager who worked hard to find the right bank for us. Highly recommend Tuscaloosa Ford.
Lee was very helpful and patient. He seemed up front in answering all my questions. I had a problem the day after purchase and he was right on it.
I had a very good experience with this dealership I was in and out with my new truck no pressure at all I will shop there again
Jared Simerly was great to work with on my Maverick build. I would recommend him to anyone I know looking for a vehicle at this dealership.
Had a wonderful experience with my sales rep Gage. He went out of his way to help me. This is the 2 car I’ve bought from him in 3 months.
We have been looking for a newer model of F-150 with many of the same features our 2018 had. Salesman went above and beyond to secure one right off the truck that met our criteria! We are very happy with our 2022 F-150!!
Brian Nelson was absolutely fantastic in helping me pick out a new truck! He went above and beyond. He walked me through every step and explained what he was doing throughout the whole process. Definitely would recommend!
Go see Hunter at Tuscaloosa Ford. He'll work hard to get you a good deal.
I found the truck that I’ve been looking for at Tuscaloosa Ford. I’m glad I went and checked the dealership out.Ryan helped me with everything I needed in the purchase. Also Dana did a great job with the financing. Very thorough for all that was involved with my purchase. Michael Strickland
Jared, the salesman, was very helpful and made the whole process seamless. The Maverick was ready to go by the time we finished the paperwork
We had to order our vehicle. It took about three months to get it and Zach kept us informed throughout the process. He worked very well with us through the whole thing
Frank was extremely helpful. I always go to him for both personal and company vehicles. He calls me from time to time when he has something he thinks I might like
Everyone was super helpful. The salesperson did a fantastic job working my deal. He was patient, polite, and answered all of my questions. They weren’t pushy. I felt like I was working with friends.
Got a new truck yesterday and Hunter Kelly was my sales person. Had a great experience working with him very helpful and knowledgeable about my truck purchase. Also want to thank Chris for his help also and Miss Dana for her help!!!!
Had a great experience with salesman Gage Corder. He was so helpful and made our experience very easy and enjoyable. I will be back to buy my next car
Best experience I have had in buying a vehicle. The whole process was uneventful and stress free. Brian our salesman was very professional and a pleasure to work with.
Completely satisfied with my purchase & Had a great experience . Would definitely recommend for anyone looking for a vehicle. thank you so much have a blessed !
Epic work!!!!!!!!!!!!! Great service… I will come back soon. Very nice people. Great Great Great Great Great awesome..!!!!!!!!!! Way to go ford!!! good job. Yayyy
Employees are always courteous and very helpful. The work was done in a timely manner and the wait time was minimal. Tuscaloosa Ford gets the job done.
I received excellent service from the beginning to the end! Hunter was awesome! He took care of all of my needs and addressed any questions and concerns. He made the buying process less stressful for me. Ms. Dana was so sweet! I would recommend this dealership to any of my family and friends.
Great customer service and understanding of my issues. My car was in and out in a timely manner. I highly recommend the service Department for anyone with a Fird
Good Service. Everyone knowledgable about service requested. Friendly staff. Great checkout. Facilities were clean. Also, requested extended warranty information. Super service from Person handling this gave extraordinary service
Rhonda ensured that my servicing trip with easy and quick. Would recommend anyone needing service contact Rhonda. Waiting area is very spacious and customer friendly.
Great experience! Everyone we dealt with was very helpful and cordial. Hunter and the finance team made the process very easy. I had called earlier in the week about a Bronco, and manager Chris called me back as soon as some came in. The dealership is very good with customer service. Highly recommend.
We were traveling through Tuscaloosa and needed immediate assistance with my F250. I called the dealership and talked to the service department about the issue and they advised me to come in, and that they had the part available. I drove in and Halie got me checked in and made sure we were taken care of quickly. A short time later the problem part was replaced and we were back on the road to Texas. Thanks, Tuscaloosa Ford and thanks, Halie!
They were very professional the moment I drove up to the dealership. I couldn’t have asked for a more knowledgeable staff. They got me in my vehicle of choice and got me the price I was looking for. I recommend Tuscaloosa Ford if your looking for a new or used vehicle
Great place to buy a new car or truck . Great people that will work with you and they keep their word you can trust them
Had a fantastic experience buying a new truck from out-of-state. They bent over backwards to help us get the best price and the best service. I would definitely buy from them and recommend them. They honored all the prices and discounts they had quoted and even did extra items we were not expecting.
Very helpful staff. Made the process as quick and easy as it could be. Signed the paperwork and the truck was ready to go. Great job.
Don’t go anywhere else!!! If you’re looking for a new car go ahead and call Frank. He will get you riding new. Great staff, great cars and great service!
The only problem was the fact that i wasn’t prepared to have. To leave my ride overnight.The staff was very nice and helpful.. the place was clean .
I love my new Ford F-150. Jason Holmes was easy to work with. Dana was awesome also.I do recommend Tuscaloosa Ford. Thanks for everything guys !
Battery replacement - great communication with the service department. They completed the cleanup and replacement in a timely manner. They were courteous and I was able to pay for the repair online.
They made car shopping/buying so fun! Everyone was so nice and helpful from the salesmen, managers, and finance! Would definitely refer everyone to go see them!!
Excellent service. Zac Dill, great person. 5 stars. Nice facility, friendly staff. I would recommend this business to anyone in the market for an auto.
Worked with Zac. He was great to work with and did a great job trying to find me the truck. Great service! Would definitely recommend!
Zac Dill was awesome to work with!!! He explained every detail what we were getting. He also helped us figure the Ford Pass out and let me tell you, Ford Pass is awesome!!!
If you’re looking to buy a vehicle talk with Frank Fricia! He is very helpful, knowledgeable and great to work with. He helped us with everything we needed. We love our new 2021 Explorer! Thanks Frank!!
Took my truck in for service and John in the service department made sure everything was taking care of! Kept me informed the whole time and made it a very easy process!
John in service is awesome, got me in and out in less than a hour. Awsome service, will definitely come again and recommend to a friend.. John in service is AWESOME..
Excellent service and repair staff. Definitely over delivered in terms of quality and price. The staff did a great job on explaining each service. I will absolutely take my vehicle back for future services.
Telephone scheduling was great and they received us and performed the service in great time. They were not able to perform the recall issue we brought up while there but they did offer us a reasonably quick scheduling option.
I had two vehicles serviced on good Friday it took about 35 minutes for each vehicle these guys were very quick and efficient I will continue to use them for all of my service needs!
Didn’t top off fluids. Be nice if they washed your vehicle like many others do in other cities. Their service coordinator was excellent and kept me informed.
I haven’t bought a new car in 10 years. I was looking for something with some power for the wife. I found the car on cars.com and drove 3 1/2 hours to the dealership. Upon arriving at the dealership we were greeted by a salesman named Jared. He listened to what we wanted and let us go on a test drive . The wife couldn’t decide if the vehicle was the right one. We left the dealership and returned home. I went into search mode again finding another vehicle at this same dealership. I contacted Jared with questions about the new ...
Excellent experience with the service department. Everyone was knowledgeable and very nice! Left my car for an oil change and was in and out quick.
The service department was very nice and answer all my question and they helped me understand the process And the pricing for the repairs neeeded.
Easier transaction that I have ever done in purchasing a vehicle. The salesman was very knowledgeable and the rest of the staff made all of the steps easy. Efficient and great experience!
Mr. Joe Browning was very helpful with my needs . I asked him about checking on a glove compartment lach. He call right back with a answer. Thanks Mr Browning
Ford 2003 F 150 alignment, arrived 2 hrs early, started immediately. Also requested headlight adjustment but mechanic concerned about breaking it. Referred me to body shop, but I had another appointment. Maybe next visit.
Christin always makes my experience pleasant. She is a marvelous service advisor.She has me in and out in a timely manner. Wonderful experience.I like this dealership.
Service was excellent!! Cristin was a great service advisor she had outstanding customer service! Will definitely be using Tuscaloosa Ford for all my future service!
Hunter Kelley was great in his knowledge of vehicle sales and what I was looking for I would recommend this dealership The finance manager was beer knowledgeable
I had a new key programmed and a bulb replaced . They reprogrammed the TPMS as a courtesy. Very helpful and knowledgeable. Nothing more to say.
Sales staff went about and beyond to get the deal I wanted, Gabriel found me the truck I was looking for at a fantastic price.
Since Tuscaloosa's Ford dealership was sold to the Five Star Company the buying and service after the sale process have both become excellent in all respects! I was not able to buy from Tuscaloosa's Ford dealership for close to 30 years. Now, I am a valued customer to Tuscaloosa Ford and Tuscaloosa Ford is a valuable supplier of Ford Sales and Service to me. I can buy a new Ford at a price that is as low as any Ford dealer in the USA! Their service department is excellent as well! I am very happy that West Alabama has ...
Our dealer, Shannon Strickland, was super informative and helpful. Dana helped me sign papers and was energetic and brought excitement to the car buying experience. Made sure I was comfortable and was very hospitable
Excellent service starting with courtesy ride to work, servicing of my vehicle, and a courtesy Tide from work to the dealership at the end of the day.
Top Notch. Took care of everything. Clean waiting. Needs a TV . Great atmosphere. That is all I got to say about that thank you you
Great experience with Hunter and Dana! Everyone was nice and friendly! Will definitely recommend Tuscaloosa Ford! We love our Mustang! Go see Hunter Crawford for your next car purchase!
I’m grateful for Mose Wimberly going that extra mile in working with me on my truck purchase. I'm also appreciative for the complimentary service afterwards.
Very good experience , friendly service quick to respond to questions fastest buying process easy to work with knowledge sales representative not to pushy to sale something you say you don’t want
I was helped as soon as I arrived for my appointment, Timothy was helpful and friendly. They arranged for a ride home and contacted me as soon as they finished. Best of all my bill was just what I was quoted without surprises.
Great sales service. Jason Holmes worked with me to find the best deal for the F-150 that I wanted. I will highly recommend Tuscaloosa Ford and Jason Holmes to my friends that are looking for a new Ford.
I worked with Al on the service of my truck. He was very helpful, informative and courteous. Look forward to working with him in the future
My service was scheduled promptly. The service writers ,John and Tim were very helpful.The technician did a good job. I would recommend Tuscaloosa Ford for service.
I received excellent service. The salesperson Mr. Wimberly was very knowledgeable and personable. The Service Manager, Alan was awesome, very courteous and professional. I had to take my SUV back several times and received the same professional service each time. I have found me a lifetime dealership
AJ the person who took care of me from start to finish on my Saturday visit was an awesome experience and he treated me like family! Go by and see this guy and all the people at Tuscaloosa Ford!!!
They were willing to spend the time and effort to locate a truck for me. The other dealer I check with said not it isn't available
The service visit went fine. The customer waiting area needs more electrical outlets and USB charging ports. If you want this review to be effective make it more user friendly. I may not have 25 words to write. I don’t have the time to try and try to get it to submit.
The sales and the finance associates were very helpful and friendly. They did all they could to make me feel comfortable with my purchase. I would strongly advise people looking for a new or used vehicle to give Tuscaloosa Ford a call.
My pickup needed service and since they are the only shop I will let service my vehicles I brought my vehicle in and since they are good at what they I have peace of mind it will be done right.I have been doing business with that same location since 2009 and have always been treated great.
The entire experience was top rate. From sales to finance, we couldn’t have asked for a more positive experience. I would recommend Tuscaloosa Ford to anyone in the market for a new vehicle.
Everyone that I came into contact with at this dealership from sales to service was very hospitable and eager to help. When I called for service they were very quick to get me scheduled (next day) and taken care of. The service team got me in and taken care of professionally. No matter what you drive, give these folks a call...
The guys in the service department went above and beyond what I was expecting. I would highly recommend the service department and Tim especially. Made my day
Schedule my recall , repaired every thing in less time than was anticipated, service writer was extremely nice, my truck was picked up clean as it was when I let it , paid over the phone and picked up after Dealership closed.
The salesman Jason Holmes was very understanding with all my questions. Very helpful with anything I ask. I would recommend anyone to talk to him.
The service was great I also didn’t have to wait around for my vehicle and they finished up with it in a timely manner.
I was very pleased with Hayward In the service department! He really kept me updated on my car !! Thank you again Hayward!!! I will definitely be back!!
They were amazing! I called and told them exactly what I wanted, they had it ready for me when i arrived. The entire process from start to finish was so quick and easy. Frank is awesome! We will be back
Great service excellent experience! Tuscaloosa for has given me the nest car buying experience and would recommend this dealership to anyone. Awesome service at Tuscaloosa ford!
Tim Sanders at Tuscaloosa Ford went out of his way to make sure I was kept aware of what was going on and to get my vehicle in and out as quickly as possible. Great service. Definitely recommend to anyone.
Zac Dill was Awesome, easiest vehicle purchase EVER & Dana in finance was a miracle worker! Telling all my friends to look here first! Best prices!
The staff was great the financing people were excellent to work with everything was clean and I was able the leave and head home in a short amount of time . Could not have asked for a better experience.
Nice people and really fast service very clean facility with helpful people.Also bought my car from Ford they really worked with me to get the best deal.
They replaced my rear view camera for my 2014 f150. I call the day before they got me in the next morning. Had it fixed in a day.
We always work with Cristen who helps us anyway she can. If she spots a problem she always calls and lets us know about it
Cristin in service department was very nice and helpful! She answered my texts as quickly as possible and kept me updated in the progress of my repairs.
It was a great experience all the way around. Zach and Donna were nice friend talked to me like I was person and they was straight up and honest and helped me make the right decision.
I love this place Cristin Geeslin is a awesome service writer she does a great Job and everything went great excellent place to have your vehicle worked on
Everyone I dealt with was very polite and professional. The appointment was set up for about a week from the time I called to set it up, which was very reasonable. Cristin Geeslin is the Sevice Advisor who helped me, and she was exceptionally attentive and respectful. They got the repairs done by the very next day. I so appreciated that because one of the repairs was my air conditioner. No ac in June in Alabama is not fun. I appreciate their getting my truck serviced so quickly, and I appreciate all of their professionalism.
It is always a pleasure to visit Tuscaloosa Ford. The staff are always courteous, friendly and knowledgeable. Christin Geeslin is especially helpful, It was a great experience,
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